1. Terms and acceptance
1.1 By accessing and using this website (the “Site”), you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions of Use between Brainchild Group LTD (Trading as The Futures) and you, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local and international laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site and must discontinue use immediately. The materials contained in this website are protected by applicable copyright and trademark law. Brainchild Group LTD (Trading as The Futures) may change these terms at any time by updating this page. You should visit this page periodically to review these conditions, as they are binding to you. In addition, you understand and acknowledge that every time you log in into our platform or send any requests through it you are legally bound by these terms and conditions.
2. Intellectual Property Rights
2.1 The copyright in all material provided on this Site is held by Brainchild Group LTD (Trading as The Futures). The material provided on this Site is protected by law.
2.2 Unless expressly permitted by Brainchild Group LTD (Trading as The Futures), none of the material may be copied, reproduced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means without the prior written permission of Brainchild Group LTD (Trading as The Futures) or the copyright owner.
2.3 You are granted permission to download and use the materials on this Site for personal, non-commercial use only, provided you do not modify the materials and that you retain all copyright and other proprietary notices contained in named materials.
2.4 You are not to modify or copy the materials; use the materials for any commercial purpose, or for any use in public (commercial or non-commercial, attempt to disassemble or reverse engineer any software contained on the The Futures’ website, including, but not limited to removing any copyright or other proprietary notations from the materials.
2.5 This permission shall automatically terminate if you violate any of these restrictions and may be terminated by Brainchild Group LTD (Trading as The Futures) at any time. Brainchild Group LTD (Trading as The Futures) reserves the right to terminate your account at any time for any reason.
3. Payments, Accounts and Refunds
3.1 Automatic Subscription Renewals: To ensure uninterrupted service, we’ll automatically bill you for our Services from the date you submit your subscription and on each renewal period afterwards until cancellation. Your renewal period will be equal in time to the renewal period of your current subscription. For example, if you’re on a monthly subscription plan, each billable renewal period will be for one (1) month. We’ll automatically charge you the applicable amount using the payment method you have on file with us.
3.2 Payments and Cancellations: You may cancel our services anytime. Please note that in order to cancel you have to do it via your ‘my account’ tab on the left-hand side section of your dashboard. The support team is only able to answer questions. However, as a customer, you must take action in order to cancel or pause your account. Actions must be taken by you.
There are no refunds for our pay-as-you-go services and for our subscriptions you can either Cancel or Pause. Please note below the main differences between Cancelling and Pausing your subscription:
3.3 Cancelling your subscription:
By cancelling your account your design team will permanently stop design requests being worked on (if any) on this account and you will lose all access to The Futures Portal and links to your stored files within our secure storage cloud. All ongoing projects that are not finished will not be continued. You are responsible for making sure you cancel your subscription before the exact cycle date and time you initially subscribed on. If you are charged and then attempt to cancel right after you have been charged please note that the time has passed as your subscription will have started its next cycle and you will be ineligible for any refunds. In this case you will be able to still make requests and obtain designs until the expiration of the newly paid cycle and until its remaining days. As with any other subscription service you are responsible for keeping track of your payment cycles’ dates and times.
3.4 Pausing your subscription:
This option allows you to temporarily pause design requests on your account. After your last complete active project unit cycle is finished you will be billed a small monthly nominal fee in order to keep full access to your files through the The Futures Portal. All ongoing projects will be worked on until your last active project unit is expired. Once you re-activate your account you will be able to re-open tickets and full payment of last standing active project unit will start again. You are responsible for making sure you pause your subscription before the exact cycle date and time you initially subscribed on. If you are charged and then attempt to pause right after you have been charged please note that the time has passed as your subscription will have started its next cycle and you will be ineligible for any refunds. In this case you will be able to still make requests and obtain designs until the expiration of the newly paid cycle and until its remaining days. As with any other subscription service you are responsible for keeping track of your payment cycles’ dates and times.
3.5 Cancelling under the 7-Day Satisfaction Guarantee period:
As per our Terms of Services cancelling your membership within the 7-Day 100% Satisfaction Guarantee bans you and your enterprise to use any of the designs produced by our team for your account and these designs cannot be used by you or anyone in contact with you for any personal or commercial purposes whatsoever, please make sure you haven’t either sold them or published them anywhere.
3.6 We will keep your logins and account active so you can access all previously submitted files until the end of your current billing period. The Futures reserves the right to change our pricing and offerings at any time without prior notice.
3.7 Please note we are not a project-based platform, meaning we produce work for you and amend from your feedback on projects only as long as you are a paying customer and your account is in good standing.
3.8 Beyond the 7 day window for your subscription, there are no refunds for partial subscription plans under any circumstance, including unused time on a plan. Upgrades, promotions, and/or adjustments to existing plans are non-refundable. You, the client are responsible to use the service (The Futures) after payment.
3.9 You will not be eligible to a refund if you are found not to have followed our terms of service.