Frequently Asked Questions
We are a subscription service, meaning that you will be charged automatically month-to-month on your card of choice. Whether you need a book cover, a slide show presentation, pamphlets, social media posts, logo, billboard, you name it! We can probably do it. We don’t create animations, we don’t touch coding and we don’t write copy. But, boy can we put some good design together!
Dozens of entrepreneurs, established business owners, charities, agencies and even multimillion dollar companies automate their content creation by using The Futures on a weekly basis . We are a good fit to basically anyone that wants their business image to look the part and can communicate their requests in a succinct manner without the need of meetings or phone calls.
We are not a 24-hr delivery service (even though most times we deliver within hours). We are a next day delivery service which means that we deliver next business day before midnight of your local timezone.
If you are happy with the first draft then you can already move on to your next project. Happy days!
For more complex design tasks such as a website/app look-and-feel designs, pitch decks, E-books, and multi-page booklets we could require more time (but we’ll know about it as soon as we receive your design request and will be quick in letting you know if more info or time is needed, again, this is only happens with larger projects).
Unlimited means unlimited design requests and unlimited revisions on your requests. You can request as many tasks as you want and at the same time you may have as many revisions as you might need in your designs! We will work on you requests in a queue format every business day and will work on your task until you are 100% happy with it. With unlimited we mean freedom!
We are 100% powered by real humans. We work with professional, vetted designers. All of our designers work with us full time which allows us to produce great work for recurring brands and clients. #bonding
The Futures can take on almost all of your graphic design needs. Though please note we don't do 3D design or modeling, log into your cms (content management systems) such as wordpress, wix, squarespace, etc or marketing emailing tools (IE: squarespace, active campaign, etc) and help you apply layouts within them (we can, though, create the graphics for any of these platforms you tell us to produce based on sizes within these systems that you can provide exact dimensions for). We don’t touch coding and we don’t write or fix your copy (text).
Immediately after you sign up, you must complete on-boarding, which usually takes only a few minutes. This allows us to properly welcome you and allocate a team to your upcoming designs. After on-boarding is complete you are good to go and can begin requesting designs.
We are sure you care about quality and so do we. You can send in as many requests as you want and our team will work through them like a production line (one project at a time) and once a project is approved you we can move onto the next request on your queue.
In all instances it is key to use common sense at the time of making any requests. Longer, more complex jobs will or may take more time, however, if this is the case we will always make sure to communicate it to you.
Includes the production of a design, variations and editable file (one design at a time delivered per business day).
When a request contemplates the production of two or more designs, it is then considered a request with multiple projects. Meaning that designs will be produced for each of the projects at a pace of one design at a time and delivered a day at a time until completion.
As this requires a bit of management, your account managers will very smoothly process their production and will let you know about the delivery schedule for each of these.